store policies & returns

Returns & Order Changes

Returns? Any returns are processed for store credit (less any shipping charges we spent getting the item/s to you; if you only return a portion of your order the shipping charge will be prorated). Returns must be received back by us within 30 days of your receipt (the date you received confirmed via tracking #). Please allow up to 10 business days to inspect your return (though we are usually much faster).

Condition? We will gladly accept the return of products that are still new-in-packaging, unwashed, unworn, free of any pet hair, smoke or other scents. In short, we must be able to confidently put this product back on our shelf. If we receive a product back that does not meet all of these conditions we will deduct a 30% restocking fee (in short, covering the necessity to list the product in our preloved section).

Exceptions? Due to the personal nature of select products - amber, hazel, deodorant, Lunette cups, and Teething Oil - are ineligible for return.

Defective? If you receive a product with manufacturer defects or defects that present themselves with use - please let us know. Depending on the brand, those are either handled by the manufacturer directly or we can also assist. 

Miss-ship? Did we mistakenly ship you the wrong item? Please let us know within two business days of package receipt. We want to fix it! 

Cancellations or Order Changes? If your order is still in 'New' status a cancellation or change and applicable refund will be granted. If your order is in 'Processing' it is no longer eligible for a cash refund and instead will be refunded as store credit. Any orders already shipped fall under our Returns policy, which can be found above. 
Shipping Timing
We make every effort to ship within one business day as we know how anxious you are for your fluff! But please understand we are a small company and emergencies do come up. For this reason we officially state we ship within four business days. In the event an item is sold out we will contact you to arrange a substitution.

We cannot guarantee when an order will arrive once it is in USPS or UPS's hands. Most orders do arrive to their destination within 5 business days. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Payment Methods

We accept Paypal and the following credit cards via Paypal: Visa, MasterCard,  American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Payment is collected at time of order. 

Please note any refunds for online orders are sent via our payment processor, Paypal. You do no need a Paypal account to access these funds. At the time of refund, Paypal will email you with instructions.