Newborn Rental FAQ


Attention:  If you ordered all or part of your rental on or before November 8th, 2015, the terms are slightly different.  Please feel free to email us at rentalsandtrials@itsybitsybums.com or call us in store for details. Store phone: 913-601-1659
QUESTIONS ABOUT THE GOODS
What's the difference between the two types of rentals?
The difference lies in the type of diaper included in the rental. The all-in-one rental has all-in-one diapers, meaning you'll be changing the entire diaper when soiled. The fitted + cover rental has a two piece diaper. You'll change the fitted when soiled, and reuse the cover throughout the day. You can read more on the different types of cloth diapers here.
Are the diapers and covers new or used? 
Everything included with the New Diaper Rental Packages are new. The Preloved Newborn Diaper Rental can possibly include a mix of new and used items (as we  need to rotate out items that are no longer up to our standards).

These 'Preloved' diapers you speak of are used, yes? Are they stained? In bad shape? What can I expect? 
Yes, 'preloved' is euphemism for 'used,' I'll admit (but don't you think it sounds nicer?). The diapers might have some staining, although the cleaning they go through between users removes 80-90% of stains. Any remaining stains are faint, and will continue to fade with subsequent washes once the diapers are incorporated into your stash.

What do I have to do to get it ready? Strip? Sanitize? Blowtorch? 
While these diapers sport an inexpensive price tag, they still match IBB's high quality standards. Each preloved rental is stripped and sanitized when it comes back to us, meaning all you have to do is unpack the box!  New All-In-One rentals just need one hot wash.  See our "How To" on prepping new diapers here.
How many times have the Preloved Diapers been used? 
Every time a New-Diaper Rental comes back to us, it is then flipped and added into the Preloved inventory. This means you might be getting a package that has only been used once before, or you might get a package that has been in circulation for a year or more. Chances are, the package you'll get will be a mix of these. As each rental comes back it is inspected, and any goods that are not 'Good Used Condition' or better are pulled from service and enter diaper retirement.
Can I modify the rental? 
No, rentals cannot be modified. If you are looking for additional covers, I recommend purchasing a few outright. Looking for another day's worth of diapers? Consider adding a second rental package.
Can I keep the rental diapers? 
Would you like to keep the covers? Absolutely. Covers are sold to you as 'Excellent Used Condition,' and are priced at $10.95 each. Feel free to keep as many of your covers as you'd like. I simply deduct their total price from your deposit ($100 cash refund via our payment processor, Paypal or $159 store credit refund).
I want to keep the fitteds!
As there are other families slatted to rent the diapers you return, I ask that you do not keep the fitted diapers (unlike our trial packages which encourage you to keep any diapers that you like). In other words, please, please do not keep the diapers without arranging an additional payment with me. The rental is priced to ensure as many families as possible can afford the package. If many more people keep their rentals I will be forced to raise the price to cover these losses. I really would like to avoid doing this.
Would you like to keep the all-in-ones?
Sure! All-in-one's are sold to you as "Excellent Used Condition" and are priced at $9.99 each. We'll deduct their total price from your deposit.

Are 25 diapers enough? 
Yes! The vast majority of renters confirm 25 diapers = the perfect amount for washing every other evening. 
A typical routine for fitteds+covers rentals- 
  • Day 1: Rotate between two covers. While one is on baby's bottom, hang the other one to air out (we always hung it over the baby lotion bottle on the changing table). At the next change, swap covers. If poop happens to escape the fitted, the PUL-inner makes it easy to wipe the mess out (if you are exclusively breastfeeding, the cover simply can be hand-washed in the sink, then hung to dry; if you are BF+formula or exclusively formula-feeding, then you'll need to put any poop down the toilet and not down the sink). At the end of the day toss one cover into the pail and use the other overnight. 
  • Day 2: Toss the overnight cover into the pail, and start the two cover rotation again. That evening, wash three covers, using the fourth cover overnight. 
Tips, Tricks and Words of Wisdom - 
  • To prevent any smell from forming, ensure the covers are washed in equal rotation, and the same cover doesn't escape multiple laundry days. 
  • If you don't like the idea of reusing the same cover over and over, then a two-piece system (whether it be fitteds, flats, prefolds, contours or an AI2 brand) isn't for you. You'll instead want to consider pocket or our all-in-one rental
  • Want to extend your newborn rental even further, and wash every third day? Consider adding another cover or two, and a dozen prefolds into rotation. Or even rotate through the rental's four covers, and just buy a dozen prefolds. Newborn Prefolds are a fantastic tool - you can later use them as doublers in your one-size diapers. They also make great burp clothes, clean-up tools for potty training accidents. And past the diapering years they are great all-purpose rags for around the house or garage.
TIMING
Do you need to receive the order four weeks prior to my EDD?
As long as we receive your new diaper package order six weeks out, we guarantee the diapers will arrive to you prior to your EDD. If you order within that six-week window, we will do our best to get the diapers to you before your little one arrives. The most we can guarantee is that the diapers will be to you six weeks from the time you order the package.
When do you ship the rentals? 
Rentals typically ship 7-10 days prior to your EDD. Rentals are guaranteed to arrive by your due date (barring acts of God), not guaranteed to ship in 1-3 weeks. Because we ship priority mail (which means packages arrive 1-3 days after shipment) you might not see a shipping notice until the week of your due date.  If you do go early unexpectedly, please contact us asap so we can get your rental shipped as quickly as possible. 
I typically go early with each of my babies. When should I order?
Please use your 'revised' EDD of your early timing, ordering 6 weeks before then. So, if you consistently go three weeks early (aka 37 weeks), please plan on ordering when you are 31ish weeks along.
I'm due in six months but I know I want to do the rental, what should I do? 
Feel free to book your package whenever you are ready.
I ordered the rental and my baby came early! Now what? 
Please email us ASAP, and we will get those diapers out to you as fast as we can.
When does the rental begin? 
Officially, the rental begins the day your baby is born. Unofficially, the rental begins the day you start to use the diapers. We ask that you plan on starting the rental within one week of your baby's arrival, so the diapers aren't in rental limbo for months on end. Once you've adjusted to life with a baby, we ask you confirm with me the date you started using the diapers, so we can work out the official return date of your package.
 
How long is the rental? 
The rental is twelve weeks long. Aka 84 days. On the 85th-ish day, then they should be dropped in the mail. Time seems to both stand still and fly by during the newborn phase. If you aren't sure when to send your rental back, please send us an email at rentalsandtrials@itsybitsybums.com!
Can I extend the rental? 
Yes, if your baby still fits in the diapers towards the end of the rental, you are welcome to extend your package. Each additional 4-week period is $25. Please ensure to book your extension prior to the final date of your rental, so we do not think you've run off and formed a permanent bond with your newborn diaper rental. Extend your rental here.
Can I end the rental early? 
You are welcome to ship back the diapers at any time and your deposit will be refunded (pending all the diapers are in good used condition). Unfortunately, once the diapers are washed we cannot refund the deposit. If there are extenuating circumstances please contact us and we'll do our best to find a solution that works.  

LET'S TALK MONEY
Please note that Bitsy Bucks rewards cannot be used toward Newborn Rentals.
What do I need to order?
You have the option to pay a deposit and split payments, or pay all at once for the fitted + covers rental. Paying the $39 deposit will guarantee your rental, and we recommended ordering as soon as you decide you'd like to use it. From there, you can add the remaining $160 as shares on your gift registry, or pay at a later date. We do need your rental to be paid in full at least 4 weeks prior to your due date.
Shipping? Who pays? 
As the rental cost is over the $35 free domestic shipping offered by Itsy Bitsy Bums, the diapers ship free to you. You are responsible for covering shipping costs back to us (for complete return details please see below - 'Bye Bye Newborn Diapers').
Refundable Deposit - $100 or $159?
It is your choice whether you'd like to receive your deposit back in the form of cash back via our payment processor, Paypal or store credit. We offer a $59 incentive if you choose store credit. You can decide at any time (before, during or after your rental) which form you prefer. Please note, once you have committed to receiving the refundable deposit in the form of store credit, you cannot change back to a cash-back refund. 
For more details on spending your deposit as store credit, and ways to keep your baby out of disposables in the limbo period between rental and purchase, see below under 'Bye Bye Newborn Diapers - What Now?'
 
HOW TOs
Do I need to prep the diapers before use? 
New Diaper Rentals: The diapers arrive to you still in their packaging, and require prepping before use.  If you wish, we can prep the diapers before shipping. There is a "prepping" fee so please contact us after purchase and that can be arranged.

Preloved Diaper Rental: We strip & sanitize rentals between users, so your diapers are ready to use right out of the box.

How do I wash the rental diapers? Do you have any specific requirements? 
I recommend the basic wash routine that IBB recommends for any cloth diapers. Those instructions can be found here.

Which detergent should I use? You are welcome to use any detergent (free of fabric softeners) on the diapers. However, we recommend you do not use homemade detergents. We find most often that diapers with excessive staining were washed in homemade detergents. In addition, homemade detergents contain a soap, and this often is quite hard to thoroughly rinse. 

The main thing I ask - please, please do not use chlorine bleach on the diapers. No matter what your trying-to-be-helpful relatives are telling you, cloth diapers do not need to be sanitized between uses unless your baby is battling an infection (bacterial or fungal). While bleach may seem to help with stains, it is also breaking down the diaper's fibers which then causes them to wear out. Bleach also requires extensive washes to thoroughly rinse out. If the stains really bother you, check out this amazing, chemical-free, method to remove stains!
Does this diapering option really work from birth? 
Yes, for 95% of babies this package will fit from day one. Depending on your baby's torso length, you may have to fold the top of the cover or all-in-one down to prevent it from rubbing on the healing umbilical cord stump.

Is your baby especially small? Or are you having twins?
While the fitteds start to fit around 5lbs, the covers somewhere between 6 and 7lbs, and the all-in-one's around 6 lbs,there will be those babies who don't fit into the diapers right away. For this reason, we keep a stash of extra teeny covers on hand. If your care provider is expecting your baby(ies) to be on the small side, feel free to contact us to arrange for some smaller covers to be included.

A tip on getting the rise shortened on your Thirsties covers, if your baby has a shorter rise -
The first photo shows it snapped down to the smallest rise, with the waist all the way in. If you fold down the front of the cover, partially covering the Velcro, it will get you another inch or so in the rise (photo 2). Use the wings to help hold the fold over in place (photo 3). Finally, if needed, you can scoot down the front to create enough of a scoop to accommodate an umbilical cord.


How do I use these in the hospital or birth center?
Make sure you pack a way to store the dirty diapers - a wet bag, pail liner or other system. Ensure anyone assisting you knows your wishes to use cloth, and knows to avoid Desitin or other non-CD-safe rash creams.

Some babies require their ins and outs to be monitored. If that is the case hospital staff will likely require you to use a diaper of which they already know the weight. In other words, a hospital disposable. If you feel strongly against that, see if they can tare out the weight of a clean fitted and cover. 
We have decided to circumcise our boy, what do we need to do?
If you are advised to use Vaseline or another goopey ointment or cream on the healing skin, please ensure you use a liner. A liner can be something you've purchased (like the Disposable or Cloth liners), baby washcloths or even scraps of an old t-shirt (ensure you wash any fabric liners ahead of time in CD-safe detergent). 
Meconium, what's the deal with that?
Meconium can be treated just like EBF poop - the diapers can to straight into the wash. However, if you wish to dispose of the the poop pre-laundry time, you can use liners, dunk the diapers or use a diaper sprayer. It will most likely stain your diapers at first, but the stains will gradually fade over subsequent washes. If the stains bother you, you can sun them out
A great tip for making the meconium stage easier - have a small bottle of olive oil handy, and smear a little bit on the bum at each diaper change. It will make wiping the bum a breeze (although still probably not a walk through the park!). And olive oil is completely cloth diaper safe, so no worries getting it on the diapers. 
Nighttime diapering with the newborn rental? 
Once baby is sleeping longer stretches at night, you'll find you want to increase the absorbency of the diaper. This will be a good time to add doublers to the diapers. Fitted + cover rentals will come with 5 doublers, and the all-in-one rental will come with 25. We recommend laying the doubler inside the cover, rather than trying to lay it inside the fitted. With the all-in-one rental, tuck  the doubler into the pocket opening. This will ensure a snug fit of the absorbent inner, keeping poop contained, while still increasing absorbency.

Don't have a doubler in the house but need more absorbency? Try using a few baby washcloths, old cotton t-shirt or flour sack dish towel. Just make sure to wash a few times in very hot water to strip out any fabric softener or other nasties you don't want in the diaper.
The diapers were so soft when they first arrived, and now they are starting to get a bit crunchy. I might be a bit crunchy, but I certainly don't want my diapers to be. Help!
Natural fibers will begin to get tougher with time, yes. There are three ways to combat this - 
  1. Machine Dry - while line drying is a great way to save a bunch on your electric/gas bill, it also leads to diapers that are more stiff. Marry the best of both worlds by line drying until the diapers are 90% dry, then throw them in the dryer to help fluff things back up.
  2. Dryer Balls - these are a fantastic softener option. Not only do they help loosen up fibers in the dryer, but they also cut down on the time required to dry. 
  3. Ecover Natural Fabric Softener - while conventional fabric softeners will wreak havoc on cloth diapers' absorbency potential, natural fabric softeners - when used on natural fiber diapers like the fitteds in the rental - will help keep things buttery Soft. We use one capful in the final rinse cycle of our wash routine.  Don't have access to Ecover? Mrs Meyers fabric softener also gets high remarks.
  4. (This is an under-the-table recommendation, as it will not work for everyone. Vinegar is also a natural fabric softener option to be added into your rinse cycle. Just be sure not to use it on the PUL covers, as it can cause them to degrade faster. Also, in some water conditions vinegar can exacerbate issues with stink/ammonia, so be on the look-out for that.)

RECOMMENDATIONS? 
I'm having multiples! What do you recommend?
For twinsies, we recommend two rental packages. While most machines cannot handle more than 24 diapers, you will find a second rental ensures laundry isn't a constant worry, and you always have a comfortable number of clean diapers on hand.

For triplets, we recommend two or three rental packages. Two packages should give you at least enough diapers to get through one full day of cloth diapering, with the third package covering the time the next day the other packages are in the wash.
I intend to cloth diaper full time, but haven't bought anything yet. What should I buy to round out my diaper rental.
If your budget allows, we recommend adding the One Stop Shop Accessories Package to your newborn diaper rental. It is a one-time purchase with the added bonus that you get a discounted price tag. Why the accessories package? After years of polling folks to find out what they used the most, the package includes just enough of what you'll need, as well as the chance to add a diaper sprayer. Barring the purchase of more of the consumable items (detergent, liners and/or rash cream), you are set on accessories for the balance of your diapering days!
Can I register for the Newborn Diaper Rental? 
Yes! There are a few different ways you can include the rental on your registry. One way is to break the package into 'shares.' These shares allow gift givers to purchase a portion of the present, and can be anywhere from $10 to the full price of the package. If only a portion of the package is purchased, you can decide to pay the balance yourself, or apply that credit towards something else in the store.  Please make sure the $39 deposit is paid before adding shares to your registry.
Or, you can choose to list the rental as one item on your registry. (Such as the NEW All-In-Ones and New Fitteds+Covers)
Once your rental is complete, you will receive your refund in the form of $155 store credit.


BYE BYE NEWBORN DIAPERS
My rental is coming to a close. What do I do now? 
Wash your diapers one final time -  Ensure they are completely dry when packed! Even slightly damp diapers can grow mold while in transit. 
Pack the diapers - no special packing required (aka bubble wrap, or repackaging the diapers with their cardboard tags)
Ship them back to:
Itsy Bitsy Bums
6213 Oak St
Kansas City MO 64113
Quick and dirty shipping guide (short answer - USPS will be your cheapest bet unless you are shipping 2+ rentals, in which case UPS might come in a hair cheaper)
  1. United States Postal Service - Anything over 13oz automatically must ship priority. So, find the way that is the cheapest for you - I recommend a snagging a Large Flat Rate Priority Box at the post office. The packaging is free, and this flat rate box is generally the cheapest way to get them back. If you are just a few states away then a regular priority box (which the PO will happily provide for free) will likely come in cheaper than the Large Flat Rate. Be sure to ask for delivery confirmation so you can track the diapers along the way. **Do not ship the diapers back Parcel Post. Parcel Post often takes 2+ weeks, and pretty much leaves me and the next renter hanging. Rentals shipped via Parcel Post are subject to a $25 late fee. If you do want to ship Parcel Post, then you must ship the diapers back at least two weeks prior to your rental's end date to allow for the extended shipping time.**  
  2. UPS - Our address is a commercial address, not residential. So they should give you a cheaper rate for this. UPS Ground is the cheapest UPS option, and typically comes in a few dollars more than USPS. 
  3. FedEx - No recommendations here, other than ask at the counter for tips on the lowest shipping cost. 

Insurance? It is up to you. Please know that the diapers are considered in your possession until they reach me (just as the diapers are considered mine until they reach you, and I would have to cover any loss if the rental didn't make it to you). If they are lost along the way having insurance is a very nice way to protect your temporary investment. 
Once you've shipped the diapers diapers, please send us an email confirming that they are on their way. Also include with this email the tracking information. 
We inspect diapers in weekly batches, so please do not be concerned if you do not receive immediate confirmation from me. Once we've inspected the rental we will send you a reply email, confirming their receipt and condition and the deposit value you are owed. 
Miss a doubler, cover, or diaper in your initial package to IBB? You have seven days to let us know this item was located and mail it back. If we haven't received the package within one week of our email inquiring about any missing items, they are considered purchased and mementos for your baby's memory box. 
What Now? 
Time to buy the diapers you'll use for the next stage of cloth diapering. Know what you want, great! If you don't know what you want, we recommend one of the store's trial packages. This will give you a great idea of what kind of diapers will work best for you. 
Once you've confirmed you'd like to take your deposit as store credit I'll email you a discount code to apply to your future order.
Want to keep disposables off your baby's bottom and away from your wallet? 
This is an option many parents have opted for, as it ensures they save the most money possible with cloth, in addition to keeping disposables off baby's bottom and out of the landfill. 
Email us 1-4 weeks before your rental is due to end to confirm you'd like to pre-spend your store credit. Once this is confirmed, you'll shop through the website as usual, and we will ship on our usual speedy timing. After you've had a chance to get these items prepped and incorporated into your stash, then drop the rental diapers in the mail to me. Once the diapers arrive, we then give them their once-over, then refund the store credit deposit value back to you (pending, of course, that the items arrive in Good Used Condition or better, and the package arrives complete.
This option temporarily requires a bit more out of your pocket, but at the end of the day is the same price as returning the trial, then ordering the next size up. 
The End! 
Whew, right?! This list has been written and revised several times to hopefully best match your inquiries and needs. Still have a question you don't see answered here? Please drop us an email at rentalsandtrials@itsybitsybums.com (chances are, you'll eventually see it added as a topic in the above FAQ!)